1. Overview
RankChecker is committed to customer satisfaction. This Refund Policy outlines our terms regarding refunds and cancellations for subscriptions and credit purchases made through our platform.
2. Subscription Refunds
RankChecker offers a 14-day money-back guarantee on subscription plans for new customers.
- 14-Day Trial Period: All new subscription plans include a 14-day free trial period.
- After Trial Period: If you upgrade to a paid plan after the trial, you have 14 days from the start of your paid subscription to request a refund.
- Refund Request Process: To request a refund, contact us at [email protected] with your order number and reason for the refund.
- Cancellation: You can cancel your subscription at any time through your account settings. Your access will remain active until the end of the billing period.
3. Unused Credits Refund
Credits purchased separately are subject to the following refund policy:
- Refundable Credits: Credits purchased within the last 30 days that have not been used may be eligible for refund.
- Used Credits: Credits that have been used for scans or services cannot be refunded.
- Refund Processing: Approved refunds will be processed within 5-10 business days to the original payment method.
- Refund Eligibility: Customers must request refunds within 30 days of purchase.
4. Non-Refundable Items
The following are NOT eligible for refund:
- Credits that have been partially or fully used
- Subscriptions cancelled after 14 days of the billing period (unless specified otherwise)
- Services or data already delivered or processed
- Refund requests submitted more than 30 days after purchase
- Accounts created with fraudulent information or violating our Terms of Service
5. Cancellation Policy
Easy Cancellation: You can cancel your subscription at any time from your account settings without penalty. Your access will continue until the end of the current billing period. No refund will be issued for the remaining time in the current billing period unless you fall within the 14-day refund window.
Automatic Renewal: Subscriptions automatically renew at the end of each billing period. To prevent renewal, you must cancel your subscription before the renewal date.
6. Chargeback Policy
Chargebacks initiated through your credit card company or bank without first attempting to resolve the issue with RankChecker may result in account suspension or termination. We will pursue all available legal remedies for fraudulent chargebacks.
7. Promotional Offers
Promotional pricing, discounts, or free trial offers are subject to their specific terms:
- Promotional codes or offers cannot be combined unless explicitly stated
- Promotional offers are non-refundable except as required by law
- Trial periods must be cancelled before the trial ends to avoid charges
8. Refund Request Process
To request a refund, follow these steps:
- Contact our support team at [email protected]
- Provide your account email address and order number
- Explain the reason for your refund request
- Our support team will review your request within 48 hours
- If approved, the refund will be processed within 5-10 business days
9. Refund Status
Depending on your financial institution, it may take an additional 3-5 business days for the refunded amount to appear in your account after being processed by RankChecker.
10. Service Credits
In some cases, instead of a refund, we may offer service credits toward future purchases. These credits:
- Must be used within one year of issue
- Are not transferable to other accounts
- Cannot be redeemed for cash
- Are forfeited if unused after the expiration date
11. Account Suspension or Termination
We reserve the right to suspend or terminate accounts that:
- Violate our Terms of Service
- Engage in fraudulent activity
- Are used for unlawful purposes
- Attempt to manipulate or abuse our service
Refunds will not be issued for suspended or terminated accounts except as required by law.
12. Policy Changes
RankChecker reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. Continued use of the service after policy changes constitutes acceptance of the new terms.
13. Questions and Support
If you have questions about this Refund Policy or need to request a refund, please contact us at: